FAQ

How long does delivery take?

Orders are processed within 1–2 business days. Delivery typically takes 5–8 business days depending on your location in South Africa.

Do you offer free delivery?

Yes. We offer free standard delivery on orders over R1000. Orders below this amount are charged standard delivery fees.

How can I track my order?

Once your order has been shipped, you will receive tracking details to monitor your delivery.

What payment methods do you accept?

We accept secure payments via debit and credit cards, Apple Pay, and Google Pay.

Can I return a product?

All sales are final. We do not offer refunds for change of mind or opened products.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, submit a request within 48 hours of delivery through our Contact Us page with clear photo evidence. Approved cases will receive a replacement.

Do you deliver nationwide?

Yes. We deliver across South Africa.

How can I contact you?

You can reach us through the Contact Us page on our website.